Susan Steinbrecher

Susan is Founder, President and CEO of Steinbrecher And Associates, Inc. a results-oriented training and consulting firm specializing in communications, guest service and leadership development.  Susan enjoyed a 14-year meteoric career rising from entry level to top level at one of the country’s best-known hotel chains.  She has seen it all – from the trenches to the executive suite.  At that time, one of the chain’s youngest General Managers, Susan went on to Corporate Director of Training, creating and overseeing an innovative General Manager’s School for 100+ company hotels.  From there, she put in place company-wide programs such as Empowerment Trainings and Customer Service Trainings, resulting in significant and measurable increases in guest satisfaction service scores.  She was chosen as one of just two managers (from a field of 5,000 candidates) and awarded a place at the company’s elite Executive Leadership Course.

In 1992 Susan formed Steinbrecher And Associates, Inc., offering corporations and individuals innovative, life-changing and profit-building solutions to challenges in the areas of operations, human resources, training, leadership and coaching.  Under her leadership the company has tripled in size.  From the very beginning, one of her primary goals was to  create seamlessness between her company’s mission and methods.   Passionately committed to the development and motivation of individuals and businesses, she has created an organization that is impeccably responsive to the needs of its clients.  Susan brings to the table an extraordinary pairing of consummate professionalism and hands-on experience.  The success of her mission is reflected in the company’s roster of new and repeat clients which reads like a “Who’s Who” of American and global corporations.  Her clients choose Susan and her company because of her track record.  They keep coming back thanks to her proven ability to increase their management and customer service capabilities and, ultimately, strengthen their bottom line profits. 

A partial list of satisfied clients includes: Alcatel USA, AT&T, Boy Scouts of America, Capital One, Charles Schwab, Deloitte & Touche, Delta Air Lines, Disney University, EMC Mortgage, Ernst & Young, Friday’s Restaurants, Guests, Inc., Harrah’s Entertainment, Inc., Hilton Hotels, Hooters of America, Hyatt Hotels, Kodak, La Quinta Inns, Laidlaw, Metromedia Restaurant Group, Northwest Airlines, On the Border Restaurants, Pizza Hut, Playhouse Square Foundation, Red Lobster, Remington Hotel Corporation, Restaurants Unlimited, Saltgrass Steak House, Sodexho Marriott Services, SYSCO Corporation,  Texas Christian University, Texas Instruments and Wyndham International.